How to get help
Email us. That is the whole system — there is no ticket queue and no bot in front of it. A person on the Converge team reads every message and replies. We aim to get back to you within two business days.
Email support[email protected] — copy the address if that button doesn't open your mail app.
What to include
Every one of these saves us a round trip, so the more you can answer up front, the faster this goes:
- What you were trying to do.
- What happened instead — the exact wording of any error helps.
- Your device and OS version (on iPhone: Settings → General → About).
- Your Converge handle, if you have an account.
Your account and data
Delete your account
You can delete your account from inside the app: open Settings, scroll to Danger zone, and tap Delete account. You will be asked to type "delete" to confirm. It is immediate and permanent — your profile, boards, saves, plan history and taste data go with it, and we cannot restore them afterwards.
If deletion fails for any reason, email [email protected] and we will delete your account manually within 24 hours.
Get a copy of your data
In the app: open Settings, scroll to Danger zone, and tap Export your data. Converge builds a JSON file and hands it to the iOS share sheet, so you can save it to Files, mail it to yourself, or send it wherever you like.
The file contains everything we hold on you: your profile, your taste profile, your boards and every spot you have saved, your memories and comments, who you follow and who follows you, and your group and solo plan history.
You can also just ask. Email [email protected] from the address on your account and we will send you the same file within two business days — useful if you cannot get into the app, and you do not need to be signed in to ask.
Privacy and terms
- Privacy Policy — what we collect, how we use it, and your choices.
- Terms of Service
Common problems
The map is empty, or there are no spots near me
Converge is live in Washington, DC and Los Angeles. Outside those two cities we do not have venue data yet, so the map will look bare — that is expected, not a bug. More cities are coming.
If you are in DC or LA and still see nothing, check that location is on: iPhone Settings → Privacy & Security → Location Services → Converge. Converge works without location, but the map cannot center on you until you allow it.
I didn't get my group invite
Invite links look like https://www.convergehq.ai/join/CODE. A party expires 24 hours after the host creates it, and the link stops working at that point. Ask the host to start a new party and send a fresh link.
I can't sign in, or my account looks empty
Converge signs you in with Apple or Google. Signing in with the other one creates a separate account — this is far and away the most common cause of "my account disappeared", and nothing is actually lost. Sign out and try the other button first.
If you originally signed up in an earlier version of Converge and neither button finds your account, email us and we will track it down.
A spot is wrong, missing or closed
Tell us and we will fix the record: email [email protected] with the venue name and what is wrong. Venue data comes from third-party sources and goes stale, so these reports genuinely help.
Who we are
Converge is a small team building a taste-based way to find places worth going and plan nights out with the people you actually want to see. We are live in Washington, DC and Los Angeles. When you email support, you are emailing us directly — not a call center.